Questions
Who can see players' medical information?
Only the people your organisation invites, and only as their role allows. The rehabilitator sees everything. The S&C coach can read the injury record, but not change it, and adds fitness top-ups, which a clinician approves for any player who is not fully available. The team manager, often the one speaking to the ambulance service, can read the injury record, home addresses and emergency contacts and make the matchday medical pack, but cannot change any of it, and must use two-step sign-in. Coaches see availability, medical profiles and emergency contacts, but not clinical notes. Viewers see availability only. The database checks every request, so this does not depend on the app behaving.
Where is the data kept?
In a UK or EU data centre, on a database that keeps each club's or school's records separate. Before real player records go in, your organisation should approve the hosting and complete its own data protection checks. We can share a DPIA template to start from.
How do people sign in?
Each person is invited by email and creates their own ROSTR login. You choose their role, and you can remove someone's access at any time; it ends straight away. Owners and clinicians, who can see medical records, also sign in with a 6-digit code from an authenticator app such as Microsoft Authenticator, so a stolen password alone opens nothing private. Anyone else can switch it on too. Players, and up to two parents or guardians for each player, get their own login to the player portal, where they answer attendance. They see only their own fixtures and training, never anyone's records.
Who sees the players' wellness answers?
Only clinicians and the S&C coach see the answers. Coaches and the team manager see only that a player has a flag, so they know to check with the clinician. Parents don't see the forms; the player fills them in. A form opens automatically after each match the player was named in, and on the weekly day your lead clinician picks, which they can add to any training session.
Is there help getting started?
Yes. We set up your workspace with you during the pilot, and there are short guide videos. The demo has the same screens, filled with a fictional club, so staff can try everything before using real records.
Is it only for rugby?
For now, yes. Positions, matchday squads and the concussion return are built around rugby union.
What does it cost?
Nothing during the pilot. After it, pilot organisations pay a founding price of £270 a year, fixed for two years. The standard price is £360 a year.
Can we bring our existing records?
Yes. Records can be imported from a spreadsheet, and organisations moving from the earlier tracker can bring everything across in one file.